Shipping policy
Here you will find all the information about our shipping and return policy.
If you have any questions, please contact us at support@fromemmaa.com.
Shipping
We ship worldwide.
All orders are processed within 3–5 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number.
Pre-order items
If your order contains a pre-order item, please allow 2 to 3 weeks for processing before dispatch. Delivery times are then added on top of this processing period. You will be notified by email once your order has shipped.
Shipping Rates & Delivery Times
We offer free shipping on all orders over €45.
For orders below this amount, shipping fees may vary depending on your region (e.g. $49 USD threshold in the United States, equivalent thresholds in other countries).
Estimated delivery times after dispatch:
- United States: 3–7 business days
- Canada: 5–8 business days
- United Kingdom: 5–8 business days
- Europe: 3–7 business days
- Australia & New Zealand: 7–14 business days
- Rest of the world: 7–21 business days
Please note that delivery times are estimates and may vary depending on your location and local postal services.
Make sure all your shipping details are correct before placing your order.
Duties & Taxes
All customs duties, import taxes, or additional fees are the responsibility of the customer, regardless of the destination country.
These charges are determined by your local customs office and are not included in our product prices or shipping fees.
Returned & Undelivered Packages
If an order is returned due to an incorrect, incomplete, or unclaimed address, a reshipping fee may apply.
We are not responsible for lost or stolen packages once delivery has been confirmed at the provided address.
Returns
We want you to love your purchase.
You have 30 days from the delivery date to request a return.
Return Conditions
To be eligible for a refund, items must:
- Be in perfect, like-new condition
- Be unworn and unused
- Be returned with original tags attached
- Be sent back in their original packaging
Any item that does not meet these conditions may be refused and returned to the customer.
How to Initiate a Return
To request a return, contact our customer support at support@fromemmaa.com with your order number.
All returns must be approved before sending the item back.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping method, as we are not responsible for lost returns.
Refund Process
Once your return has been received and inspected, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping fees are non-refundable.
Warranty
We offer a free replacement for products that arrive damaged or have manufacturing defects within 90 days of delivery.
To request a replacement, contact support@fromemmaa.com with your order number and photos.
This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
We stand behind the quality of our products and are always here to help.
Last updated: June 2026
